PACKAGES
PACKAGES
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Guaranteed Level of Service
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Direct Line Technical Support (250-CARE)
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24/7 Server and Network Monitoring via ReachOut®
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Block of Hours for Projects and Support Not Covered in MSP
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Data Backup Verification and Support* ,**
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Basic Software licensing **
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Regular Server Maintenance and Support* , **
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Internet and WAN Connectivity**
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Office 365 Support**
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Microsoft® Azure® Support**
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Onsite Support* , **
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Licensing and Warranty renewal support* , **
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HelpDesk ReachOut Support over the phone/email included**
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New User Set Up and Deployment (fixed fee)**
BASIC
PLANGOLD
PLANPLATINUM
PLANBASIC
PLANGOLD
PLANPLATINUM
PLANGuaranteed Level of Service
Direct Line Technical Support (250-CARE)
24/7 Server and Network Monitoring via ReachOut®
Block of Hours for Projects and Support Not Covered in MSP
Data Backup Verification and Support* ,**
Basic Software licensing **
Regular Server Maintenance and Support* , **
Internet and WAN Connectivity**
Office 365 Support**
Microsoft® Azure® Support**
Onsite Support* , **
Licensing and Warranty renewal support* , **
HelpDesk ReachOut Support over the phone/email included**
New User Set Up and Deployment (fixed fee)**
* Additional cost per Server, Virtual Machine, and network endpoints not considered users
** Services are available under the Gold and Basic plans, but not included in monthly flat rate
** Services are available under the Gold and Basic plans, but not included in monthly flat rate
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Testimonials
"Startech have given us the best service for over 12 years. Frank and Robert have supplied the best technology to us and have never missed a deadline. Service above and beyond. They have access to enterprise class hardware that many other local suppliers can't be bothered to supply. The hands on and honest approach Robert brings is unheard of nowadays."
Kevin R.
"I have worked closely with Startech Business Systems as a service provider for over 20 years. During this time I have seen first-hand the knowledge, professionalism and excellent customer service that has contributed to Startech’s longevity in the Calgary market. Frank Faria and his team are always on top of the latest technology products that make the rest of us do what we do seamlessly.'
Deb S.
"Place has been great to work with and the phones they sell are unreal, they do everything we wanted and more. Service has been great always helped when we needed, and Dylan has always been there to help every step of the way."
Chris G.
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